Manage Invoices
Access invoices, download PDFs, and set your billing email from the Stripe Customer Portal.
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Access Invoice Settings
Navigate to: 1. Open Admin Dashboard 2. Go to Settings → Billing & Subscription 3. Click "Manage Billing" button 4. You'll be redirected to the Stripe Customer Portal
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Download Invoices
From Stripe Portal: 1. Click "Invoices" tab in the left sidebar 2. See all past invoices with dates and amounts 3. Click "Download PDF" for any invoice 4. Forward PDFs to your finance team
Via Email:
- Invoices automatically emailed after each successful payment
- Check your billing email inbox (set below)
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Set Billing Email
Important: This email receives invoices, payment confirmations, and renewal notices.
To change: 1. In Stripe Customer Portal, click "Email Settings" 2. Enter your finance/billing contact email 3. Click "Save" 4. Future invoices will be sent to this address
For VAT invoices: The email is used for VAT receipt requirements in EU/UK.
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Invoice Details
What's included:
- Invoice number (for accounting)
- Billing period (e.g., "Jan 1 - Jan 31, 2025")
- Amount charged (base + additional seats if applicable)
- Breakdown: "Pro Plan (2 seats)" or "Pro Plan (3 seats)"
- Tax amount (if applicable)
- Total amount
Example: ``` Invoice #INV-2025-001 Billing period: January 1 - 31, 2025
Pro Plan (2 seats): €99.00 Subscription (3 seats): €99.00 ← additional seat Subtotal: €198.00 Tax: €38.16 Total: €236.16 ```
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Payment Methods
Update card: 1. In Stripe Portal, click "Payment Methods" 2. Click "Add card" or "Update card" 3. Enter new card details 4. Click "Save"
Cards accepted: Visa, Mastercard, American Express
Billing address: Required for tax calculation (EU VAT, etc.)
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Tax Information
Automatic tax calculation:
- Stripe Tax handles EU VAT, UK VAT, US sales tax automatically
- Tax amount shown on invoices
- You don't need to calculate manually
VAT receipts:
- Available for EU/UK customers
- Download from invoice PDFs
- Sent to your billing email
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Support
Need help with invoices?
- Contact support: support@teamwins.co
- Include your workspace name and invoice number
Payment issues?
- Failed payments automatically retried for 7 days
- You'll receive email notifications
- Update payment method if needed
